Jill's Blog

The Path to Patient Centricity: Closing the ‘How’ Gap

Hot off the press – Ipsos and Excellerate teamed up to author an analysis of the findings from The 2nd Annual Aurora Project’s Global Patient-Centric Benchmark Survey. Thanks to the amazing team of contributors who offered invaluable insights. Thanks as well to the Aurora Project Global Survey Working Group* who co-designed the survey and contributed to the

Culture Code – Book Summary by Jill Donahue

You know it when you see it; a strong culture. You also know it leads to success. (A Harvard study of more than 200 companies shows it increases net income by 765 percent over 10 years.) But how do you get? Daniel Coyle tackles this challenge head on. He teaches us how by sharing fascinating

The Four Tendencies

If there’s one thing we all have in common, that is that we all need to influence, persuade, cajole, teach, sell, or inform those around us. Whatever you call it, you need to move yourself and others. Some people are harder for you to move than others. Why is that? And what should you do differently? We

Drop the Ball

“…when women believe that for us ‘having it all’ must mean ‘doing it all’ – it becomes what psychologists call internalized oppression.” – Drop the Ball, page ix Even though women make up half the workforce, they still represent only 18 percent of the highest-level leaders. Why? Could it be connected to the fact that just

The 22 Immutable Laws of Marketing

“Once you open your mind to the possibility that there are laws of marketing, it’s easy to see what they are. In truth, they are obvious.” – The 22 Immutable Laws of Marketing, page xi Imagine the billions of dollars that have been wasted on marketing programs that don’t work. There is a perception that

It’s hard to change HCP habits!

“Habits can be changed if we understand how they work.” says Pulitzer Prize winning, best-selling author Charles Duhigg. When you woke this morning, what was the first thing you did? What habits helped or hindered you? It’s the small habits over time that decide your future. Now think about what habits of healthcare professionals help

Invisible influence

“Social influence is as silent as it is powerful.” – Invisible Influence, page 231 Think about where you ate for lunch, or what drink you ordered on the airplane. Or maybe something bigger, like who you dated, married or voted for. It all had to do with your personal tastes, judgements and preferences – right?

The Happiness Project

The fact that you are reading this tells me that you likely prioritize your happiness. But just in case you think it’s slightly frivolous and self-indulgent to think so much about your own happiness (I know I did), it is prudent to remember that you are impacting the happiness of those around you more than

Turn the Ship Around

“I imagine a world where we all find satisfaction in our work. It is a world where every human being is intellectually engaged, motivated and self-inspired.” – Turn the Ship Around! page xxx David Marquet, an experienced naval officer, had an idea to turn his ship around. He shares the story of how, by challenging

Intrinsic Motivation at Work

“…a disturbing number of the managers they see are running on empty – low in intrinsic rewards and approaching burnout. I don’t want this to happen to you.” – Intrinsic Motivation at Work, page 84 Employee engagement has become more important than ever. Why is that? What do we mean by employee engagement? And how

Everybody Matters

We’ve paid people for their hands for years, but they would’ve gladly given us their heads and hearts for free if we’d only known how to ask.” P. 177 Everybody Matters Enjoy my summary of top 3 lessons from their book here    

Great Advice from Great Minds – Keith Ferrazzi

Want to become a trusted advisor to HCPs? …Keith has some great ideas…. read on I was a bit nervous anticipating my interview with Keith Ferrazzi. After all, he is considered to be a “Global Leader of Tomorrow” by the World Economic Forum, one of the top “40 Under 40” business leaders by Crain’s Business,

Employee Engagement 2.0

Job satisfaction is at an all-time low. TGIF is considered a normal way to think. Does it have to be that way? Kevin Kruse doesn’t think so. He shows us how to help our teams be more engaged in Employee Engagement 2.0. Kevin is globally recognized as a leading expert in employee engagement and leadership. He

Work and Life balance in pharma – how do you do it?

  I’ve always quietly asked female leaders in pharma “how they do it” – how they balance home-life and work-life success. The tips have been adding up and I recently said to one of them: “Don’t you wish you heard this work-life balance advice years ago?” That’s what we are trying to create. Since you

  Becoming the Best

What kids’ soccer teaches you about selling

I was at my daughter’s soccer game last night and overheard an interesting conversation. One mother on our team was complaining, “All the other team wants to do is win. CHERRY PICKER!” she shouted with distain after a girl on the opposing team scored a goal. I was confused. And apparently so was the mom

Grit – how to get it!

“It was this combination of passion and perseverance that made high achievers special. In a word, they had grit.” – Grit, page 8 Are you trying to create greater success; for yourself, your team or perhaps your children? Have you ever wondered, what is the most important thing you can do or teach them to

Breaking Habits and Mastering Productivity – with Charles Duhigg

Charles Duhigg is a Pulitzer Prize winner and author of the New York Times Best-selling book The Power of Habit and Smarter, Faster, Better. In short, he teaches us how habits work (so you can change them) and how to be more productive. And assures us anyone can do it. We had a chance to