Jill's Blog

Growing in patient-focused ways – can it be done in pharma?
I am so proud to have contributed to this excellent White paper. What is a White paper exactly anyway and why should you read it? According to Wikipedia, a white paper is an authoritative report or guide that informs readers concisely about a complex issue and presents the issuing body’s philosophy on

Compelling People: The Hidden Qualities that Make Us Influential
You are at a party. Clearly you want to connect with people, but how? You look around the room and unconsciously size people up. What are you looking for? And don’t forget, they are also judging you. What criteria are they using? John Neffinger and Matthew Kohut have actually figured

Pharma Trainers – Are You Making This Mistake? Are Your Reps?
Have you ever tried to jump up four steps at a time? Did you fall? Well that’s exactly what our reps are doing – jumping up the staircase of behavior change. And we wonder why the doors shut on them! Not only do sales reps make this mistake several times

The Upside of your Dark side
“Attitude is everything!” I always said. And what I thought that meant was that I should create a positive attitude at all cost. Turns out, that might not be the best plan! In The Upside to Your Dark Side, Kashdan and Biswas-Diener push our thinking beyond positive emotions. They go so far as

What’s trust got to do with it? – for pharma
Trustworthiness is certainly something that we think about a lot in pharma, but how crucial is it to our success? Trust in pharma – or lack thereof – is headline news… again. Between Binley’s recent survey which found more than forty percent of U.K. doctors view the pharma industry negatively and the

5 tips to make a great first impression
I met my daughter’s new teacher today. And in one minute I knew it was going to be a good year. It made me think, “What makes people like you immediately?” What is that magical combination of skills and features that make you the type of person others want to be around?

The Organized Mind
In today’s world, it is easy to suffer from information and decision over-load. This can lead to a disorganized mind. The average person is sleep-deprived, overstressed, and not making enough time for things he/she wants to do. What about you? Some of us are doing better than others. Daniel Levitin

Getting a Squirrel to Focus
Dr. Patricia Scott reminds us that no matter how brilliant we are, if we can’t get our message across, we won’t lead, sell, educate, persuade, advocate or help. In Getting a Squirrel to Focus, she provides an easy and practical way to make our messages much more efficient and effective. Masterful communicators

Gas Money for pharma folks
No matter how bad an experience, we can always make it better when we choose to learn something from it. That’s what Troy Lewis, author of Gas Money did. I met Troy at a conference for pharma trainers. We happened to sit at the same breakfast table and he soon had me

LTEN reveals winners from pharma training excellence awards
LTEN did a great job summarizing all the winners and finalists from the 2015 LTEN Excellence Awards. As I always say “Ideas in = Ideas Out”! What ideas can you learn from these award-winning ones. EngageRx is honored to be featured as the winner of the Learning Content Excellence award

3 Simple Ways for Pharma to be more Patient-Focused. What are you waiting for?
I met Dawn Richards and Anne Marie Wright at a recent pharma conference. I was impressed by how they are serving pharma and healthcare and invited them to publish a guest blog here. Enjoy. Have you ever stepped back and thought about why the pharmaceutical industry does not engage its
Great Leaders in Pharma Series: UCB’s Chief Patient Affairs Officer, Lode DeWulf, talks with Jill Donahue about patient-centered growth
At eyeforpharma Barcelona I had many great discussions with pharma leaders. Dr. Lode Dewulf has led UCB into some truly uncharted territory with his passion for patient-centricity. Watch this interview to hear more about what he has learned on their journey!

Growing our Business Faster with One Big Idea
Our second article in our Serve Differently Column on the eyeforpharma blog. Read it here!
Our poster we presented at LTEN to showcase our award-winning pharma program
As finalists for the LTEN Learning Content Excellence award, we were invited to submit a poster. Since we won, I’m so glad we put the effort in to create the poster. Here it is. Our best attempt to summarize LEO’s experience creating growth in a patient-focused way. Enjoy!

Book of the Month – The Leadership Handbook
If you are reading this, you likely are a great leader. It is the great leaders who continually learn and grow to be even better leaders. We are never done. John C. Maxwell is a shining example. He wasn’t done after writing one book, he’s written over 30 books and

Excellerate Announces EngageRx as Winner of LTEN Excellence Award for Learning Content
Toronto, Canada – June 3, 2015 – Excellerate announced today that EngageRx: The 3 Keys to Patient-focused Growth (www.engagerx.org), won the LTEN Excellence Award for Learning Content at the 44th LTEN Annual Conference (www.LTENconference.com), the largest gathering of life science trainers and educators in the US. The LTEN Excellence Awards is the

The Purpose Economy – Summary of excellent book and implications for pharma sales
I’ve been working for the last decade trying to help the pharma industry grow faster by serving differently. Having more purpose, focusing on the patient is key to this change. Aaron Hurst’s insights in The Purpose Economy show me that the people in our industry are not only ready to

What’s the BIG idea? 3 tips for pharma sales training professionals to help reps open doors
Focus Magazine Summer edition just published my story as a feature article. I hope it helps pharma sales trainers help the reps open doors! You can read it here.